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ITIL Secrets Of Service Level Management: A Process Owner’s Guide PDF




: ITIL Secrets Of Service Level Management: A Process Owner’s Guide

ISBN : #0113313527 | Date : 2013-03-27

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PDF-88e79 | An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experience… ITIL Secrets Of Service Level Management: A Process Owner’s Guide


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